Terms of Service and Fulfilment Policy
Effective Date: March 2025
This Fulfillment Policy outlines how Wasteland Reborn delivers digital products and services — including VIP perks, priority queue access, custom skins, and other in-game enhancements — following customer purchases. Our goal is to ensure smooth, transparent, and timely delivery of digital items, while complying with applicable UK laws.
Order Processing and Delivery Time
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Instant Delivery: Most digital products are processed automatically. Upon successful purchase, perks are typically applied to your account within 24 hours.
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Manual Processing: Some items (e.g., custom skins or roles) may require manual intervention. These are usually processed within 1–3 business days, and we will notify you of any expected delays.
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Custom Skins: We partner with an independent, external texture artist (not in-house) for the creation of custom skins.
- Delivery times vary depending on the complexity of your request, the artist’s current workload (as they also support other servers and projects), and the number of active orders.
- Typical turnaround can range from several days to a few weeks. Exact delivery dates cannot be guaranteed.
- By purchasing, you acknowledge and accept these timeframes and agree that waiting periods are not grounds for cancellation or refund.
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Unexpected Delays: In rare cases such as server maintenance, platform outages, or technical errors, delivery may be delayed. We will keep you informed and provide an estimated time of fulfillment where possible.
Delivery Methods
Depending on the nature of the purchased product, delivery may occur through:
- In-Game Integration: Perks like VIP status or queue priority are automatically linked to your gaming or Discord account.
- Email Delivery: If applicable, activation codes or instructions will be sent to the email associated with your purchase.
- Activation Codes: Certain perks may require a redeemable code. Full instructions will be provided.
- Discord Role Assignment: Some benefits, like exclusive roles or access, are granted directly through our Discord server.
Skin Purchase Policy
In line with Bohemia Interactive’s Monetization Policy:
- All skins sold through Wasteland Reborn are purely cosmetic and do not offer gameplay advantages.
- We reserve the right to temporarily remove or adjust skins due to server requirements, game updates, or operational needs.
- By purchasing skins, you acknowledge:
- The possibility of future changes in availability or appearance.
- That delivery of custom skins depends on the external artist’s workload and may take longer than other products.
Order Cancellation & Refunds
- Cancellation: Orders cannot be cancelled once processed due to the immediate nature of digital delivery.
- Refunds: All sales are final. We do not offer refunds for digital products except where required by UK law.
- Disputes & Chargebacks: Initiating a chargeback without contacting us first may result in revocation of perks or account suspension.
Dispute Resolution
In case of disputes:
- We aim to resolve all issues promptly and fairly via open communication.
- If a resolution cannot be reached informally within 60 days, disputes will be subject to legal resolution under UK jurisdiction.
Governing Law and Jurisdiction
This Fulfillment Policy and any associated services are governed by the laws of the United Kingdom. By using our services, you agree that UK law will govern any disputes arising under this policy.
Contact Information
For any questions or concerns regarding this Fulfillment Policy, please contact us:
📧 Email: hello@wastelandreborn.com
💬 Discord: Via ticket system on our Discord server
We are committed to supporting our community and will respond as promptly as possible.